In a nutshell, it streamlines the requests process for you and for us, making things easier all round!
Always keen to improve our systems and communication, we’ve streamlined how our clients request website and digital marketing support and updates.
We have been working hard over the last six months to implement our exciting, new client portal for all website projects, digital marketing, website support requests and updates. This portal will log your request and alert us to it, making it easier for us to prioritise and manage requests – and deliver an improved support service for our clients.
After weeks of testing, we’re happy to announce that this portal is now ready for use!
Why did we bother?
The benefits of this improved and streamlined way of connecting with us include:
Full visibility of the work we do for you as a Marketing Client
Access to all your reports.
Your requests are seen across the team; if your normal contact is on holiday or away the request can still be actioned.
Better scheduling and communication of timeframes to complete the work you’ve requested, whether marketing tasks or development support.
Access to a centralised list of all outstanding tasks and their progress.
Access to a central file sharing area, including email correspondence for easy reference.
Chat and messaging feature which keeps all communications to do with a project in one place and visible to all stakeholders.
An easy tracker to ensure you’re not going over your allocated support time
If you have a more substantial task that needs work, which falls outside your monthly support allocation, we’re happy to discuss this with you
Over the coming days we’ll be sending out invitations to the new portal, so clients can log in and take a look around. We hope we’ve found an intuitive and easy systems all-round and we’ve included an overview video on the welcome page when you log in.
You can also view this video now if you'd like to get ahead.
Any questions?
Of course, we’re more than happy to answer any questions regarding our new client portal and can talk you through anything that isn’t immediately clear.
Our aim behind this is to improve the ongoing support Website Success is proud to deliver for our clients and ensure a more streamlined, transparent and effective website and digital marketing support service…
…and we’re always here to speak on the phone still if you prefer! Just call us on 01243 888555
businesses who trust us with their brand
frequently asked questions
CAN YOU MARKET MY EXISTING SITE?
Honestly? That depends… We rarely say no to a challenge, but we do know that some website platforms perform better than others for security, SEO and user experience.
So, if your website is old and/or not up to scratch for the new search engine criteria, we will be honest with you. There’s no point promising you we can when we know we can’t - who will be happy with that?!
So, we carry out a series of performance tests on your existing site and let you know where improvements can be made and what we can do to help.
We can also build you a new website – check out our BUILD section for more information.
Click on the link below to start a conversation with the team.
HOW DO I KNOW I’M GETTING GREAT RESULTS?
We are as transparent as you want us to be! We provide a monthly report on all the activity we’re setting up and managing for you – with as much or as little detail as you can handle!
We keep you up to date with any changes we make to improve your website and marketing campaigns. If things aren’t working, we’ll also let you know, give our recommendations on how to improve your results and let you know what we’re doing next.
HOW DO YOU KNOW WHAT MARKETING IS RIGHT FOR MY BUSINESS?
We always start with a digital marketing strategy, to make sure our marketing plan is effective for you. Our in-house Digital Specialists will:
Take the time to understand you, your market, your products/services and competitors.
Discuss aims for your business and your budgets, so we can give you the best advice and do the best job for you.
Research keywords, competitors and marketplace, to map out a digital marketing plan tailored to your business.
Get going and put your marketing activity into place…
… Bring in lots of great results for you!
Share them with you in a monthly report and make suggestions on how we could do even better next month!
HOW LONG DOES IT TAKE TO SEE RESULTS?
We test all campaigns and any changes we make to make sure they remain effective. We try lots of things, some will work, and some won’t. We’ll carry on doing the things that work to get the best return for you on your investment.
As a gauge, we’d expect an advert to prove its worth within 2 weeks but Linked In advertising we advise keeping in place for at least 1 month. We regularly monitor adverts and if any aren’t working, we stop them and try something new.
SEO on a website is a longer process and can take anything between 3 – 9 months to show results. It also depends on whether your site is shiny brand new, or an established website.
HOW MUCH DO YOU CHARGE FOR DIGITAL MARKETING?
Pricing depends on how many of our services you decide to take and what level of service and reporting you want. We won’t sell you a service if we don’t think you need it.
There will be an initial set up cost for any new client and then our services are charged on a monthly basis, starting at £350 per month. For a proposal tailored to your business click on the button below.
WHAT IF I DON’T KNOW WHAT I WANT? HOW CAN YOU HELP?
Between us all, we have a scary number of years’ experience in SEO, website development, conversion increase, lead generation, digital advertising, social media, email marketing and customer journey planning, Phew! So, we usually have a few ideas to get your activity started!
We also don’t just do things for the sake of it. We chat about what you need to achieve for your business and what problems you’re facing, plus any other marketing you have running, and we work out the best recipe of digital activity for achieving your objectives.
Jay Faustino - Creative Web Developer
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